Knowledge Base > General Information > 00-0010 - Serious error while connecting to database

During the startup of a ZeeBORN module or gadget you see the error message starting with "There was a serious error while connecting to the database ..." and the application terminates after confirming message.

Reasons and Solutions

The main reason for this error message is a problem while connecting the ZeeBORN database on the server (or local hard disk for stand-alone installations). There are several scenarios that may lead to a connection problem.

1.The Advantage Database Server is not running on the server: Please make sure that the Advantage Database Server service is installed and running. In case of configuration changes applied to the Advantage Database Server configuration it could be necessary to restart the service.

2.There is a network problem that prevents a connection to the Advantage Database Server even if it is running properly. Please check your network for possible blocks of the Advantage Database Server in your firewall. You may also need to check if there are any potential DNS problems in the network that may prevent a detection of the machine the Advantage Database Server is running on.

3.You may still use an old configuration that enables the usage of the Advantage Database Local Server. The local server is no longer supported since 2009. Please contact the support for further assistance.

For further detailed information please read the section "Troubleshooting" in the Advantage Database Server Installation Manual issued by ZeeBORN. This document is usually available as a separate document in PDF format.