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While starting the import of a transfer package you get an error message about a time gap between the last imported data and the new transfer you are about to import.

 

Reasons and Solutions

 

A typical reason for this warning is the skipping of incoming transfer files. This skipping might occur just by forgetting to import all incoming transfer files. In other cases a transfer file might get lost on the way to you (e.g. problems with e-mail transfer etc.).

 

To avoid this warning, please make sure that all transfer files will be imported in the same sequence the files have been created.

 

Further options are:

 

1.Try to find the missing transfer file and import this first.

2.Request another transfer from the site you are receiving the transfer from. The sender will have to initiate a manual transfer by using the "Recover" option (see Transferring changes to other sites for more details). That means: he will create a transfer file while setting the start date of data to be considered for the transfer manually. Give him the "last import date" shown in the warning message as the starting point for the new transfer.

 

Note: In previous software versions it was still possible to continue the import. For a better consistency of data this situation is now considered being an error and a recovery transfer will be necessary.